Title: Bilingual Transition Coordinator
Pay Rate: $25 - $29 per hour
Locations: Torrance, CA and other locations as needed
Schedule: 5, 8 hour shifts
Employment Type: Full-Time
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
Provide top tier customer service to medical facilities, the public, and our field staff
Maintain professional demeanor while communicating with customers and family members
Work closely with medical facilities to serve as an information hub for DocGo
Display knowledge of appropriate medical terminology and conditions.
Close business hours M-F 0900-1750 but be flexible - your work shift schedule may vary due to the nature of the business
Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co-workers, supervisors, and the public
When necessary, develops solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers
Actively formulate new strategies to reach out to new potential customers
Own and manage a pipeline of patient referrals and patient information
Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction
Other duties as assigned
Must be fluent bilingual in English and Spanish
Valid CA Driver’s License (minimum of 2 years) with an acceptable driving record
Proficiency in Microsoft Word, Excel, & general computer skills
Excellent verbal and written communication skills
Must be willing to operate out of assigned medical facilities for primary location
Experience working in the healthcare industry
Warm and friendly personality
Persistent and persuasive
Adaptable and can think on your feet
1 year experience working in a license medical field role preferred
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.