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About the Team
You will be joining a newly formed team focused on AgileATS customer success. This is a small but highly knowledgeable group being built to elevate how AgileATS delivers value to our customers and supports their hiring goals. You will work closely with AgileATS Account Executives, the broader Account Management team, and Client Success Partners to create a consistent, impactful customer experience.
About the Role
As an AgileATS Client Success Partner, you will help customers successfully implement, adopt, and use the AgileATS platform. Your focus is on helping customers get value from the product so they can achieve their hiring goals.
You will serve as the primary point of contact for customers throughout implementation and ongoing usage. You will guide customers in configuring the platform to meet their needs, ensure they are using it effectively, and help them build processes that support long-term success.
You will also serve as a resource to internal teams by sharing knowledge and best practices that improve overall customer success.
What You’ll Focus On
Support customers from implementation through ongoing usage of AgileATS
Improve product adoption and consistent usage
Identify and resolve gaps in how customers are using the platform
Help customers understand and achieve value from AgileATS
Support customer retention and renewal readiness through a positive and effective experience
Implementation & Configuration
Serve as the primary point of contact during implementation
Guide customers through setup and early use of the platform
Assist with configuring workflows, fields, and features based on customer needs
Partner with internal teams responsible for system setup and data migration
Ensure customers are prepared to successfully use the platform at launch
Customer Adoption & Usage
Monitor how customers are using the platform and identify trends
Regularly review usage data to assess customer success
Recognize when usage is low or inconsistent and take action
Identify gaps in knowledge, process, or adoption and address them
Develop simple, practical plans to improve adoption
Customer Enablement & Training
Deliver onboarding and ongoing training tailored to customer needs
Provide clear, easy-to-understand guidance on platform functionality
Share best practices for using AgileATS within recruiting workflows
Adjust training approaches based on customer experience level
Consultative Guidance
Take a thoughtful, consultative approach to customer engagement
Identify when challenges are related to process, not just platform usage
Offer practical recommendations to improve recruiting workflows and outcomes
Help customers align their processes with how AgileATS is designed to be used
Value, Reporting & Business Reviews
Gather and analyze customer data to measure product usage and outcomes
Prepare insights and materials for regular business reviews and presentations
Demonstrate the value of AgileATS through clear, data-driven storytelling
Help customers connect platform usage to meaningful hiring results
Customer Health, Retention & Growth
Stay aware of customer engagement and overall experience
Identify risks early and take steps to address them
Maintain regular communication focused on progress and improvement
Support renewal readiness by ensuring customers are realizing value
Partner with Account Managers to support renewals and growth opportunities
Use customer data, business reviews, and ongoing conversations to identify opportunities for additional products or services
Share recommendations with internal partners and contribute to customer-facing conversations that align solutions to client needs
Support & Problem Solving
Provide ongoing support and help resolve issues
Assist with system setup, configuration, and improvements
Partner with internal teams to address technical challenges
Support customers during transitions such as updates or integrations
Internal Enablement & Knowledge Sharing
Serve as a subject matter resource for AgileATS within the Client Success team
Share insights, best practices, and common challenges with peers
Support the ongoing development of internal playbooks and enablement materials
Deliver training or guidance sessions for Client Success Partners and other internal teams as needed
What Success Looks Like
Smooth and effective customer onboarding and implementation experience
Customers actively and consistently using AgileATS
Clear, data-backed evidence that customers are getting value from the platform
Strong customer satisfaction and engagement
High customer retention and successful renewals
Identification of opportunities to expand customer value through additional solutions
What You Bring
Required Skills & Experience
Experience working within or supporting recruiting workflows, hiring processes, or talent acquisition operations
Ability to understand how an Applicant Tracking System supports the recruiting lifecycle and apply that knowledge in a customer-facing setting
Ability to take a consultative approach, identifying root causes of challenges and offering practical, process-oriented solutions
Comfort working with data to analyze usage, identify trends, and communicate insights clearly
Ability to translate complex systems or workflows into simple, actionable guidance
Strong communication skills, with the ability to build trust with a range of stakeholders
Strong organization and time management skills, with the ability to manage multiple priorities
Ability to work independently and collaboratively within a team environment
Interest in helping customers improve their processes and achieve meaningful outcomes
Preferred
Hands-on experience using an Applicant Tracking System (ATS) such as AgileATS
Experience in a customer success, onboarding, implementation, or training role
Experience using CRM or customer success platforms (such as Salesforce or ChurnZero)
Experience creating or delivering training, documentation, or internal enablement resources
Familiarity with data analysis or reporting to demonstrate product value and outcomes
Remote (US only) pay range: Base salary/pay plus commissions at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.
$70,000—$100,000 USD
Benefits
Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
How to apply?
You can apply below. You'll just need to provide your resume and answer a few questions—it'll only take you a few minutes!
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.