Technicien(ne) de service sur le terrain

Dépannage et réparations

• Diagnostiquer les problèmes mécaniques, électriques et pneumatiques
• Effectuer les réparations nécessaires
• Identifier les causes racines et stabiliser les solutions

Maintenance

• Effectuer la maintenance préventive
• Identifier les risques de défaillance
• Appliquer rigoureusement les normes SST

Client et formation

• Expliquer les interventions et recommandations
• Former les opérateurs
• Maintenir une communication claire et professionnelle

Documentation et amélioration

• Compléter les rapports d'intervention
• Documenter les enjeux récurrents
• Contribuer à l'amélioration des équipements

Ton ADN pour le rôle

Expérience

• Expérience en service terrain, maintenance ou installation d'équipements industriels
• Expérience en milieu manufacturier ou agroalimentaire (atout)
• À l'aise avec le travail physique et le respect des exigences en santé et sécurité au travail

Formation

• DEC en technologie du génie mécanique, électromécanique ou équivalent
• Formation technique en maintenance industrielle (atout)

Compétences techniques

• Solide maîtrise en mécanique industrielle ou électromécanique
• Lecture et interprétation de plans, schémas et documents techniques
• Approche structurée de diagnostic et de résolution de problèmes

Compétences opérationnelles

• Gestion des priorités et des urgences terrain
• Rigueur et respect strict des normes de sécurité
• Orientation résultats
• Adaptabilité à une structure en évolution, attitude positive et esprit d’équipe.

Qualités clés

• Autonomie et sens des responsabilités sur le terrain
• Bon relationnel client
• Capacité d'adaptation aux environnements changeants et aux déplacements fréquents

Mobilité

• Déplacements fréquents requis, incluant les fins de semaine selon les besoins
• Permis de conduire valide requis
• Passeport valide requis

Langues

• Bilingue (anglais/français) requis.
• Une troisième langue, un atout.

Ton impact chez Deville

À 6 mois

• Tu auras complété ton intégration technique et seras autonome sur les installations et appels de service standards.
• Tu auras bâti des relations solides avec les clients et les équipes internes.
• Tu maîtriseras les équipements DTI, les procédures et les standards de service.

À 12 mois

• Tu seras une référence terrain fiable pour les installations, le dépannage et le support client.
• Tu contribueras activement à l'amélioration des méthodes de service et de la fiabilité des équipements par tes retours terrain.
• Tu seras reconnu(e) pour ton autonomie, ta rigueur technique et ton approche professionnelle avec les clients.

Prêt(e) à jouer un rôle clé sur le terrain?

Rejoins Deville Technologies Inc. et contribue directement à la performance de nos clients!

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Field Service Technician (CAN)

Location: Saint-Laurent, QC – On-site | Travel: Frequent, including weekends as required | Territory: Noth America

Inspire innovation. Drive impact. Join Deville.

Imagine working in a role where your technical expertise directly impacts equipment performance, customer satisfaction, and operational efficiency.

At Deville Technologies Inc., we design and manufacture high-performance industrial food cutting equipment used across North America. We are looking for a Field Service Technician who thrives in hands-on environments and is driven to solve problems directly at customer sites.

Our culture is built on:

• Creativity in developing innovative solutions
• Accountability and ownership
• Commitment to operational excellence
• Human collaboration focused on results

About Deville

For over 25 years, Deville Technologies Inc. has been designing, manufacturing, and distributing high-performance industrial food cutting equipment known for its reliability, precision, and efficiency. With operations in both Canada and the U.S., we place customer satisfaction and technical innovation at the heart of everything we do.

Why Join Deville

At Deville Technologies, we offer much more than just a job:

💼 Competitive salary + advancement opportunities

🧠 Ongoing training & tuition reimbursement

🤝 Tangible recognition for your contributions

🏡 Human-centered company culture in an innovation-driven environment

🛡️ Group insurance (health, dental, disability, telemedicine)

🌿 5 paid sick days + 2 personal days annually

🎉 Social activities organized by our committee (BBQs, happy hours, karaoke...)

📈 A growing company with industry recognition

Your Role at Deville

Reporting to the Field Service Manager, you are responsible for installing, commissioning, maintaining, and troubleshooting equipment directly at customer sites.

You act as the company's technical representative in the field, ensuring equipment reliability, minimizing downtime, and delivering a professional customer experience.

Your Key Responsibilities

Installation & Commissioning

• Install and commission equipment at customer sites
• Perform adjustments and functional validation
• Confirm full operational readiness before handover

Troubleshooting & Repairs

• Diagnose mechanical, electrical, pneumatic issues
• Perform on-site repairs and adjustments
• Identify root causes and ensure durable solutions

Maintenance

• Perform preventive maintenance activities
• Identify risk of failures and recommend actions
• Ensure strict compliance with health and safety standards

Customer & Training

• Explain interventions and provide recommendations
• Train operators on equipment usage and maintenance
• Maintain professional and structured communication

Documentation & Improvement

• Complete service reports accurately and on time
• Document recurring issues and escalate as required
• Contribute to continuous equipment improvement

Your DNA for the Role

Experience

• Experience in field service, maintenance, or installation of industrial equipment
• Experience in a manufacturing or food processing environment is an asset
• Comfortable with physical work and compliance with workplace health and safety requirements

Education & Training

• Technical diploma (DEC) in Mechanical Engineering Technology, Electromechanics, or equivalent
• Technical training in industrial maintenance is an asset

Technical skills

• Strong industrial mechanical/electromechanical knowledge
• Ability to read and interpret drawings, schematics, and technical documents
• Structured troubleshooting and problem-solving approach

Operational skills

• Ability to manage multiple priorities and field urgencies
• Strong focus on safety and execution rigor
• Results-oriented with fast problem resolution

Key attributes

• Autonomous and accountable on site
• Strong customer interaction skills
• Adaptable to changing environments and frequent travel

Mobility

• Frequent travel required, including weekends as needed
• Valid driver's license required
• Valid passport required

Languages

• Bilingual (English/French) required.
• A third language is an asset.

Your impact at Deville

At 6 Months

• You will have completed your technical onboarding and be autonomous on standard installations and service calls.
• You will have built solid working relationships with customers and internal teams.
• You will be familiar with DTI equipment, procedures, and service standards.

At 12 Months

• You will be a trusted field reference for installations, troubleshooting, and customer support.
• You will actively contribute to improving service methods and equipment reliability through structured field feedback.
• You will be recognized for your autonomy, technical rigor, and professional customer approach.

Ready to Make a Difference?

Join Deville Technologies Inc. and play a key role in delivering performance where it matters most: in the field!