Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.
Fields support calls from merchants by opening, notating, and completing trouble tickets.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.
Basic Qualifications:
HS/GED
Some experience with technical or customer service, or related support experience
Experienced with Microsoft Office Suite or related software
Preferred Qualifications:
2 years of experience with technical or customer service, or related support experience
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with or the ability to quickly learn an array of computer hardware and software
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.