

The Field IT Support Technician provides onsite IT support, installations, troubleshooting, and technical service across a variety of client environments throughout the New York City and New Jersey metro area.
This is a hands-on role for an experienced technician who is comfortable working in the field, interacting directly with clients, and handling a wide range of technical issues in fast-paced business environments. The right candidate is mature, dependable, customer-friendly, and takes pride in getting the job done without constant supervision.
The technician will work in coordination with the DCS Frontline Support Team, using our help desk platform and industry SaaS tools to accept, document, resolve, and follow up on end-user and infrastructure-related support requests.
Because of the nature of our clients’ businesses and service demands, this position requires flexibility, including some evenings, weekends, and occasional holidays.
Primary duties and responsibilities include:
Ideal candidate
We are looking for a mature professional with strong technical ability, a solid work ethos, and the temperament to handle a demanding field role. This position is best suited for someone who likes working with customers, can work with urgency, adapts well to changing conditions, and takes ownership of problems by resolving them. The right person is dependable, practical, and comfortable working in a fast-paced New York metro service environment.
Requirements
Requirements
Benefits
We offer a competitive benefits package that includes: