Inside the Role
Lead the annual cycle of goal setting and strategy development for the Credit & Risk Operations organization, including defining the envisioned future, setting annual goals and targets, and overseeing strategic project tracking. Drive quality, performance, and continuous improvement efforts while coordinating cross‑functional reporting, communication, and business continuity requirements across Daimler Truck Financial Services North America and Global HQ.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTFS
Lead the annual goal‑setting and strategy development cycle for Credit & Risk Operations, including creation and updates to long‑term vision, annual targets, progress monitoring, and strategic project tracking.
Lead quality, performance, and continuous improvement initiatives in partnership with the COO’s CI team, including development and review of KPIs, OPIs, and service/performance metrics, and driving process improvements to support best‑in‑class service delivery.
Partners closely with teams to understand underlying processes and drives continuous improvement initiatives that enhance control effectiveness, risk visibility, and execution discipline.
Coordinate with all direct report functions to the Chief Risk Officer to ensure accurate reporting, progress updates, and alignment across the organization.
Serve as the primary Credit & Risk contact for DTFS North America functional areas and the Central CRO office, ensuring effective communication and coordination on cross‑functional topics.
Ensure business continuity requirements are met and support annual Executive Committee reporting and compliance needs.
Manage process improvement and project oversight impacting teams across North America (U.S., Canada, Mexico).
Interface with Global HQ in Germany to report on and execute globally aligned projects.
Knowledge You Should Bring
Bachelor's Degree and 5 years of relevant experience, or 8 years in lieu of a degree.
Relevant experience includes non-real estate commercial lending or trucking/equipment finance.
2 years of project management involvement.
2 years of experience with continuous improvement initiatives.
Ability to create executive level presentations and synthesize information from several sources to create a narrative.
Proven ability to prioritize, stay organized, and execute on action items in a fast paced environment with competing priorities.
Ability to define, track, and report on KPIs to evaluate operational effectiveness.
Ability to analyze underperformance, identify root causes, and develop action plans.
Ability to deliver results within defined quality and timeline expectations.
Exceptional Candidates May Have
Experience with Credit, Risk, Operations, or Truck/Equipment Finance, Captive Finance.
Strong executive‑level communication skills, including PowerPoint development and presentation delivery.
Advanced project and program management skills, including resource, schedule, cost, and scope management.
Strong leadership and coaching skills to support a culture of quality.
Experience identifying improvement opportunities using CI frameworks (Lean, Six Sigma, etc.).
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.
To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.
Additional Information
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935