Inside the Role
As a Digital Fleet Specialist on the Aftermarket Digital Experience (ADX) team, you will play a pivotal role in expanding and improving Excelerator Fleet Solutions, a key driver of fleet parts sales growth. Excelerator is DTNA’s premier Aftermarket eCommerce platform, utilized by our dealers and customers for efficient and streamlined Parts business operations, and is expanding to incorporate other lines of business including extended warranty and connectivity services. The Excelerator Fleet Team improves the ease of doing business for large fleet customers by collaborating closely with DTNA’s Fleet Part Sales team to develop customized digital solutions based on individual fleet capabilities and needs. This position requires a unique combination of skills – versatility, collaboration, innovation, customer advocacy, customer support, data analysis, project management, technical troubleshooting, process mapping, reporting, and future enhancement identification and ideation.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $78,000 - $100,000 USD
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTNA
Serve as the primary lead for S1 VIP Fleets, working with fleets to assess their parts ordering and Excelerator setup requirements, coordinating with dealers to complete Excelerator onboarding, and delivering training and support as needed.
Work closely with the Excelerator Fleet Team Lead, Fleet Boost Operations, National Parts Managers, and District Parts Managers to conquest new Excelerator Fleet Solutions customers and execute on our growth strategy.
Assist in the rollout, support, and maintenance of new S2 electronic ordering and S3 punchout fleets.
Provide day-to-day support to assigned fleets, including timely troubleshooting of all issues and requests. Conduct in-depth analysis of issues, identify trends, and provide recommendations for resolution.
Thoroughly test new Excelerator fleet functionality, enhancements, and changes. Assist in drafting fleet testing plans and coordinate with assigned fleets for customer/user acceptance testing.
Participate in dealer focus groups and fleet/NAM workshops to identify pain points and define solutions. Champion and coordinate assigned enhancements and changes with IT and fleets.
Other responsibilities as assigned.
Knowledge You Should Bring
Bachelor's degree in business management, information technology, sales, marketing, or related field and 2-4 years of relevant experience required OR 6 years of relevant experience in lieu of degree required
Technical customer service, support, and/or troubleshooting experience
Excellent communication, organization, and attention to detail
Strong data analysis skills
Ability to efficiently switch between tasks and manage multiple priorities
Proven experience in Excel and PowerPoint, including proven experience with pivot tables
Exceptional Candidates Might Have
Understanding of aftermarket related business and the DTNA network
Experience with Excelerator.com, Excelerator Connect, and Excelerator Analytics
Familiarity with web service interfaces and web based technology
Experience with Tableau or other related reporting tools
Experience with Paragon Parts System
Experience with PartsProX
Project Management experience
Experience with Jira
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Fort Mill Office - DTNA, Portland, OR US. Relocation assistance is not available for this position.
Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.