District Operations Supervisor

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a District Operations Supervisor. You will have the ability to make an impact and shape your career by providing progressive supervision and service operations oversight to the district service office with a company that is passionate about growth. You will have the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Nashville, TN - Onsite

Your Responsibilities:

• Act as the escalation contact for customer issues or concerns
• Support sales through job quotation and estimation
• Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provides feedback to the District Manager
• Establish project timelines, meet with customers to communicate and coordinate project schedule
• Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
• Provide leadership and supervision to technician team and be responsible for the team’s development and training
• Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
• Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
• Ensure that maintenance contract commitments are fulfilled and inspections completed on time.
• Provides input to Service Coordinators on scheduling activity of technicians
• Oversee contract renewal, escalation, and upgrades on assigned house accounts
• Work with the technician team to generate pull-through service and repair work on existing house accounts
• Manage Tech Tip program and lead customer care initiatives
• Responsible for technician reviews and will ensure completed on time each year
• Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager
• Work with Account Managers and District Manager in order to resolve customer issues, including customer visits