Product Group Manager, Field Evaluations

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Product Group Manager, Field Evaluations leads the day-to-day delivery of high-quality evaluation services for designated region in the Midwest and Eastern USA. This role is responsible for achieving service, quality, customer, and financial targets while building a strong, engaged team and ensuring alignment with corporate and divisional objectives. 

• Reports to the Senior Manager, Field Evaluations & Verifications, North America 
• Leads a team of approximately 8–12 Field Evaluation Representatives 
• Oversees service delivery for the assigned product group

Key Responsibilities 

• Lead evaluation and testing projects within the designated product group, ensuring timely, high-quality delivery. 
• Manage team performance through hiring, coaching, development, and performance management. 
• Build strong customer relationships by providing proactive communication, technical guidance, and issue resolution. 
• Support business planning, budgeting, forecasting, and resource planning for the assigned group. 
• Monitor productivity, customer satisfaction, safety, and compliance, and implement corrective actions when needed. 
• Prepare management reports and contribute to operational planning and continuous improvement initiatives.

Leadership and Collaboration 

• Communicate clearly with customers, team members, and leaders on priorities, risks, timelines, and project status. 
• Foster collaboration across teams to resolve delivery issues, manage dependencies, and improve customer outcomes. 
• Set clear goals, delegate effectively, and provide coaching that supports growth, accountability, and strong performance.