Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

As an Applied Data Scientist on our Insights team, you will help pioneer the next generation of Cresta features that power how enterprises understand and optimize every customer interaction. You’ll partner directly with Product Managers, Machine Learning Engineers, other Data Scientists, and a set of strategic design-partner customers to solve their biggest challenges.

If you love working from first principles in a rapid iteration loop with customers - this is your chance to have an outsized impact on the customer experience industry.

What You’ll Do:

Co-develop new capabilities with a small number of high-impact enterprise customers along with our product, engineering, and design teams; using their real workflows and constraints as your testbed
Communicate effectively across all levels of the organization
Plan and run short, focused design-partner engagements (days to weeks) where you ship early versions, collect structured feedback, and iterate quickly
Generalize learnings from each design partner into reusable, productized capabilities rather than one-off bespoke models
Partner with domain experts to curate high-quality eval guidelines and datasets for domains such as CSAT prediction and outcome prediction (across both human<>human and human<>AI interactions)
Use the best tools + models for the job (simple and interpretable where it matters, sophisticated where it can drive outsized value
Write clear specs and experiment reports that make tradeoffs and assumptions explicit

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

If you love working from first principles in a rapid iteration loop with customers - this is your chance to have an outsized impact on the customer experience industry.

What You’ll Do:

Co-develop new capabilities with a small number of high-impact enterprise customers along with our product, engineering, and design teams; using their real workflows and constraints as your testbed
Communicate effectively across all levels of the organization
Plan and run short, focused design-partner engagements (days to weeks) where you ship early versions, collect structured feedback, and iterate quickly
Generalize learnings from each design partner into reusable, productized capabilities rather than one-off bespoke models
Partner with domain experts to curate high-quality eval guidelines and datasets for domains such as CSAT prediction and outcome prediction (across both human<>human and human<>AI interactions)
Use the best tools + models for the job (simple and interpretable where it matters, sophisticated where it can drive outsized value
Write clear specs and experiment reports that make tradeoffs and assumptions explicit

Applied Data Scientist

Applied Data Scientist

Cresta

Cresta

Benefits

Cresta