Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
vAuto Performance Manager - CAI
Management Level
Manager - Non People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 50% of the time
Work Shift
Day
Compensation
Compensation includes a base salary in the range of $109,800.00 - $164,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $71,000.00.
Job Description
The vAuto The Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 – 140 accounts across multiple software applications.
This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.
This is a regional position primarily encompassing Pennsylvania, Delaware, Maryland, New Jersey, New York, and Virginia. Preference will go to applicants within the region.
What You’ll Do:
Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each accounts assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed
Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
Identifies key barriers and core problems with their client’s situations preventing them from meeting business objectives. Applies problem‐solving skills and strategic insight in order to deal creatively the situations and accomplish client goals.
Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights
Oversees the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success
Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.
Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells
Encourage clients to attend product workshops to enhance knowledge of system capability.
Develop Self by participating in product development/enhancement review sessions to continue in development across Cox products
Engage and participate in the exchange of ‘best practices’ across entire retail sales & performance management team and other business units
What's In It For You:
Here’s a sneak peek of the benefits you could experience as a Cox employee:
A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
Who You Are:
Minimum Requirements:
Preferred Requirements:
At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity
2+ years proven success as a Performance Manager (vAuto, VinSolutions, Dealer.com, Xtime, or Dealertrack DMS)
Experience directly managing preowned operations
Highly motivated self-starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
Outstanding relationship management capabilities
Strong communication and interpersonal skills
Ability to effectively work with all levels at automotive dealership or dealer group
Ability to articulate/communicate in a way that retains audience engagement
Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption
Client focus and excellent customer service skills/approach
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
Proficiency in using Customer Relationship Management Systems and other automotive management systems.
Technically savvy and proficient in Microsoft Office
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.