Opportunity Overview:

Cohere is looking for a dynamic self-starter to join our Payment Integrity Implementation Team as we seek to expand to new customers, adjacent markets and customer segments. As Implementation Manager, you will be client facing and manage the critical implementation process for new clients. This position will partner with the solutions team during the upfront sales, solutioning, and pre-implementation phases. Additionally, as project lead you will help refine best practices based on new customer implementation and will support the creation of a playbook for implementation with future customers. The role will be key to ensuring success with our initial customers and to helping Cohere continue to expand and successfully bring on future customers.

What you’ll do:

Drive implementation from end to end, both internally and externally with client teams
Assist teams in moving from pitch to close by serving in an internal project management capacity
Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
Track and report on implementation progress and key risks and issues
Refine implementation best practices and create an efficient and repeatable model for future clients
Support the creation of a playbook to guide process for implementing with additional customers

What you’ll need:

8+ years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred
High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks
Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution
Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity

Opportunity Overview:

What you’ll do:

Drive implementation from end to end, both internally and externally with client teams
Assist teams in moving from pitch to close by serving in an internal project management capacity
Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
Track and report on implementation progress and key risks and issues
Refine implementation best practices and create an efficient and repeatable model for future clients
Support the creation of a playbook to guide process for implementing with additional customers

What you’ll need:

8+ years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred
High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks
Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution
Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity

Implementation Manager

Implementation Manager

Cohere Health

Cohere Health

Benefits

Cohere Health