Complex Claim Director – Life Sciences & Advertising Injury/Personal Injury

CNA Financial Corp

Chicago, IL, USA, Tarrytown, NY, USA, Louisville, KY, USA, Warren, NJ, USA, Boston, MA, USA, Lake Mary, FL, USA, Glastonbury, CT, USA, Walnut Creek, CA, USA, Melville, NY, USA, Houston, TX, USA, Nashville, TN, USA, Wyomissing, PA, USA, Radnor, PA, USA, Downers Grove, IL, USA, Pittsburgh, PA, USA, New York, NY, USA, Plano, TX, USA, Atlanta, GA, USA

$147,000 - $241,500 (National) or $97,000 - $189,000 (Specific Jurisdictions)

Comprehensive HealthcareLearning & Development BudgetEnterprise / CorporateCollaborative

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Leads a team of Claims Consultants and Consulting Directors responsible for the handling of complex, high exposure life sciences claims and claims arising under Coverage B of commercial general liability policies (personal and advertising injury), including matters involving product advertising, labeling and marketing content, intellectual property and unfair competition allegations, reputational harm, and related emerging exposures.

Responsibilities include delivering superior business results through effective team management and the resolution of all claims activities. This position works within broad authority limits on assignments requiring a high degree of technical knowledge in life sciences risks and Coverage B coverage, and is accountable for driving overall results and implementing company initiatives within the department.

JOB DESCRIPTION:

Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

Leads the work activities of medium to high severity specialized Claims Professionals, has full management responsibility for setting and communicating expectations, providing direction and situational coaching, and facilitating ongoing training.
Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention.
Provides oversight and strategic direction on complex life sciences and Coverage B claim files, including analysis of policy language and endorsements, advertising/personal injury offenses, intellectual property and unfair competition allegations, and litigation strategy on high exposure matters.
Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders, as appropriate, on exposure evaluation, reserving strategy, trends, and portfolio insights.
Oversees appropriate use of specialized resources and vendors (e.g., coverage counsel, panel counsel, technical/subject matter experts, eDiscovery, and consulting vendors) commensurate with severity and complexity.
Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, and ensuring quality and customer service standards are met or exceeded.
Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service, identifying service opportunities, and developing initiatives, processes and training that contribute to a positive customer experience.

Complex Claim Director – Life Sciences & Advertising Injury/Personal Injury

CNA Financial Corp

$147,000 - $241,500 (National) or $97,000 - $189,000 (Specific Jurisdictions)

Comprehensive HealthcareLearning & Development BudgetEnterprise / CorporateCollaborative

JOB DESCRIPTION:

Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

Leads the work activities of medium to high severity specialized Claims Professionals, has full management responsibility for setting and communicating expectations, providing direction and situational coaching, and facilitating ongoing training.
Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention.
Provides oversight and strategic direction on complex life sciences and Coverage B claim files, including analysis of policy language and endorsements, advertising/personal injury offenses, intellectual property and unfair competition allegations, and litigation strategy on high exposure matters.
Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders, as appropriate, on exposure evaluation, reserving strategy, trends, and portfolio insights.
Oversees appropriate use of specialized resources and vendors (e.g., coverage counsel, panel counsel, technical/subject matter experts, eDiscovery, and consulting vendors) commensurate with severity and complexity.
Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, and ensuring quality and customer service standards are met or exceeded.
Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service, identifying service opportunities, and developing initiatives, processes and training that contribute to a positive customer experience.

Complex Claim Director – Life Sciences & Advertising Injury/Personal Injury

Complex Claim Director – Life Sciences & Advertising Injury/Personal Injury

CNA Financial Corp

CNA Financial Corp

Benefits

CNA Financial Corp