Professional Health Coordinator/EAP Counselor
Cleveland
Cleveland Clinic Main Campus
Caring for Caregivers-Caregiver Office
T99487
Day/Evening Rotation
8:30am-5:00pm/10:30am-7:00pm
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Professional Health Coordinator serves a key role in Cleveland Clinic’s Employee Assistance Program (EAP). This role includes assessment, case management, short-term counseling, and support for both mandatory and voluntary caregivers—primarily healthcare professionals with concerns
such as substance use, mental health, or cognitive issues.
Caregivers in this position must manage sensitive and complex cases with discretion, professionalism, and high emotional intelligence. They will collaborate with hospital leadership, work across all organizational levels, and may contribute to compliance monitoring and program development.
A caregiver in this role will work 5 days a week on-site at Main Campus, Monday-Friday 8:30 a.m. - 5:00 p.m., and one evening per-week from 10:30 a.m. - 7:00 p.m. Occasional schedule flexing may be required for critical employee situations.
A caregiver who excels in this role will:
Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment.
Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
Provide short-term counseling and supportive services to voluntary participants.
Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated.
Complete all documentation in adherence with professional and departmental standards.
Minimum qualifications for the ideal future caregiver include:
Master's degree in one of the Behavioral Sciences.
Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC) required.
Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses
Preferred qualifications for the ideal future caregiver include:
Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling preferred.
Certified Employee Assistance Professional (CEAP) preferred
Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations
Knowledge of or experience in healthcare professional impairment and rehabilitation
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.