ClaimsPro LP - International Programs Group
Call Center Specialist - Remote (anywhere in the US) Little Rock, AR
IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
We are seeking a Full Time Call Center Specialist to join our team in Little Rock, Arkansas!
Reporting to the Claims Supervisor, the Call Center Specialist is the first point of contact regarding new and existing claims.
Role Responsibilities:
Answer incoming calls for new claims
Make outgoing calls for messages received regarding new claims
Enter new claim information into the client website
Messages examiner with information regarding existing claims
Communicates with insureds and co-workers in a professional, positive and proactive manner.
Work collaboratively across all internal departments.
Adhere to all company and department personnel policies and procedures.
Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications:
High School Diploma required; Bachelor’s degree is preferred
Proficient in Microsoft Office
Good typing and spelling skills preferred
Problem solver
Strong communicator (verbal and written)
Ability to multi-task and handle high volume of concurrent tasks
Work collaboratively with others inside and outside the company
Environment/Working Conditions:
Only US residents will be considered
Dynamic environment with tight deadlines and changing priorities
All prospective employees must pass a background check
Remote working, but may be called into work in the office temporarily or permanently at any time
Hourly Rate of Pay: $17 USD per hour
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.