IT Service Analyst I

MINIMUM REQUIREMENTS:

• Education: Associate degree in IT, Computer Science, or related field preferred. Equivalent work experience may be considered.
• Experience: Prior experience in IT support, customer service, or a technical role is a plus — not required Recent grads, career changers, and candidates building their first IT role encouraged to apply Coursework, internships, personal projects, and self-study will be considered Required: CompTIA A+ (must be obtained within 6 months of hire) Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+
• Knowledge and Skills: Windows 10/11, macOS, iOS, and Android operating systems. Active Directory and Azure AD / Entra ID — password resets and user access management. HIPAA and healthcare data privacy basics. Cerner and athenahealth EHR support; willingness to learn required. Citrix virtual desktop — session resets, login failures, reconnection issues. Microsoft 365. Outlook, Teams, SharePoint troubleshooting. MFA enrollment and re-enrollment via Microsoft Authenticator and DUO. Drive mapping, VPN, and remote access basics. VoIP, softphone, and mobile device management basics. Strong troubleshooting and communication skills. Ability to support clinical users with varying technical literacy. Freshservice or equivalent ITSM ticketing experience a plus

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequent physical demands include: Sitting , Reaching forward , Wrist position deviation , Pinching/fine motor activities , Talk or Hear
• Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching overhead , Squat/kneel/crawl
• Continuous physical demands include: Keyboard use/repetitive motion
• Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

• Healthcare FSA

• Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

• Voluntary Life Spouse

• Voluntary Life Employee

• Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.