Service Center
Glass - Raleigh
Job Summary
Responsible for assisting the General Manager with the overall operation of the assigned market. Ensure Glass & Protech Technicians have the support and resources to do complete their work safely and efficiently. To include risk management, teammate development, client relationships, production, and administration. Maintaining company goals and standards for performance with an emphasis on market growth and providing a world class customer experience.
Role and Responsibilities
Demonstrate a strong ability to lead, develop, and inspire others to achieve success
Manages field resources within the designated market
Ensure that all Teammates have the required training for their position
Assist the General Manager in monitoring the sales, workflow, and overall production
Assist General Manager with recruiting, hiring, and mentoring all field teammates
Ability to learn and understand budgets and how to impact financial goals
Provide teammate feedback and support planning with General Manager
Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines
Responsible for technician assigned tooling, software updates, consumables, and inventory control
Build and maintain client relationships through effective communication and engagement
Work with General Manager to ensure team is qualified to meet the requirements of our OE and customer expectations and assure ongoing training is taking place to stay in front of industry advancements
Demonstrates company core values through interactions with associates, customers, clients, and vendors
Monitor the fleet of vehicles in assigned market. Maintenance, registrations, tolls, tracking of vehicles
Continuously creating a safety driven culture around work duties and driving habits
Other duties as assigned
Qualifications, Education & Experience:
2+ Years in automotive mobile repair or glass industry preferred
Experience in auto repair industry or managing a mobile work force
Must be at least 21 years of age
Must have a valid driver’s license and ability to pass MVR check
Ability to pass a background check
Advanced understanding and knowledge of the repair process, procedures, and service information
Strong analytical skills; capable of effectively prioritizing and multitasking over a large geographical area
Excellent communication skills and the ability to delegate and empower employees.
Personable and friendly demeanor with a world class customer service approach to internal and external customers
Maintains a well-groomed and professional appearance
Requirements:
Must be at least 21 years of age
Must have a valid driver’s license and ability to pass MVR check
Must be able to lift 60 pounds independently
Travel may be required for continuing education and certification training
Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
Requires frequent driving of company and customer vehicles
Extensive travel within assigned area is expected
May have exposure to fumes, dust, and chemicals
Ability to work in a shop environment in inclement weather
Required to wear PPE to include but not limited to facial covering, eye protection, gloves
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.