Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
The Runner Experience (REx) Team is the Brooks customer service organization and is second to none. As a member of the REx Team, you will be obsessed with creating connections and ensuring that all our customers internally and external, business and consumer—have what they need to run their path.
Senior REx Specialists provide essential service to customers and sales channels that require a high level of knowledge and attention to detail, while supporting the Specialists on the team by serving as subject matter experts in a variety of topics.
As the Senior Runner Experience National Account Specialist, you will be responsible for providing industry-leading customer service to Brooks national accounts by managing customer support and operational issues throughout the entire order management process. You will work with sales management, sales reps, and retail customers regularly to ensure the needs of our national accounts are not just met but exceeded.