Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.
Your Job:
The Runner Experience Systems Specialist is a key contributor responsible for the day‑to‑day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. This role serves as a subject matter expert for assigned business systems, ensuring they operate reliably, accurately, and in alignment with operational and customer needs. You will work closely with cross‑functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT to monitor system health, troubleshoot issues, support enhancements, and represent the Runner Experience perspective in system changes. This role is hands‑on and execution‑focused, with opportunities to specialize in one or more system areas while providing cross‑channel support as needed. When executed well, systems run smoothly with minimal disruption, issues are identified and resolved quickly, documentation is current and usable, and both internal teams and customers experience reliable, well‑supported processes.