We are seeking experienced Azure Fin Ops Consultant who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP). Successful candidate will work as a cloud customer success manager to provide FinOps services to a dedicated share of our customer base. This role will be a subject matter expert on cloud billing & licensing models and capable of resolving complex customer requests or complaints. They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.
The Blue Mantis Cloud FinOps team is experiencing rapid growth each month, expanding our team to meet increasing demand and new opportunities. We encourage you to apply and join a dynamic organization where innovation, collaboration, and career development are at the forefront of our continued success and expansion.
Our CSP practice, providing word-class FinOps services, has experienced multiple years of double-digit growth. Central to our practice is an industry leading positive customer experience. The FinOps Success Manager is charged with helping to ensure that our customer experience remains positive and that the practice is scalable and sustainable. Their key responsibilities include, but are not limited to:
Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
Build and maintain a trusted advisor relationship with our customers.
Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources.
Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
Own the post-sales relationship
Experience with supporting Microsoft Azure clients.
Either possess or be willing to obtain FinOps Practitioner Certification.
BS Degree in Business or a Technology related field; graduate degree appreciated.
Experience optimizing workflows and implementing process improvement.
Technical and business problem-solving skills and judgement.
Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels.
Ability to prioritize and manage competing demands.
Experience working with Clients on business solutions.
Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn.
Either possess one year of prior experience in the Microsoft Azure Portal or similar Cloud Portals or be willing to learn.
Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.