The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market with a focus on Spain, Portugal, Greece and Malta. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.

The role reports to the Head of Operations for our Europe Cluster.

YOUR CHALLENGE:

Market Operations & Strategy

Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.
Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.
Contribute to shaping the global supply strategy.

Process Improvement
- Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
- Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
- Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Partner & Market Engagement
- Build and nurture long-term strategic relationships with supply and corporate partners.
- Present supply capabilities to key external stakeholders and represent the organization in partner discussions.
- Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. Team Development
- Grow, lead, and develop a team managing the chauffeur supply side in the region.

The role reports to the Head of Operations for our Europe Cluster.

YOUR CHALLENGE:

Market Operations & Strategy

Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.
Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.
Contribute to shaping the global supply strategy.

Process Improvement
- Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
- Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
- Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Partner & Market Engagement
- Build and nurture long-term strategic relationships with supply and corporate partners.
- Present supply capabilities to key external stakeholders and represent the organization in partner discussions.
- Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. Team Development
- Grow, lead, and develop a team managing the chauffeur supply side in the region.

Senior Operations Manager (South Europe)

YOUR CHALLENGE:

Senior Operations Manager (South Europe)

YOUR CHALLENGE:

ABOUT YOU:

About Blacklane

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Benefits

Blacklane