

The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market with a focus on Spain, Portugal, Greece and Malta. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.
The role reports to the Head of Operations for our Europe Cluster.
Market Operations & Strategy
Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. Partner & Market Engagement
Build and nurture long-term strategic relationships with supply and corporate partners.
Present supply capabilities to key external stakeholders and represent the organization in partner discussions.
Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. Team Development
Grow, lead, and develop a team managing the chauffeur supply side in the region.
Build strong analytical and relationship management capabilities within the team.
Enable clear data storytelling and performance ownership across markets.
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.
Care - We are invested in each other's well-being and professional growth.
Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
Excellence - We understand our customers so we can exceed expectations.
We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.
We welcome—and actively support—employees to create or join the communities that are important to them.
💙100% employer-paid health insurance for you and your dependents
🌴 28 vacation days per year, increasing with tenure
🍽️ 60€ / month Glovo budget for meals
💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub🏡 Monthly home office allowance to support remote work setup
🎓 Continuous learning through LinkedIn learning and L&D budget
🏢 Weekly co‑working space access in Barcelona
🚀 Fair pay and benefits tailored to local markets
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.
Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!
We place great value on equal opportunities. Therefore, we welcome everyone to apply!