In-Room Dining Supervisor

Job Description

** $1,000 Sign-On Bonus Available**
Join our team and receive a $1,000 sign-on bonus for eligible positions.

The starting pay range for this position begins at $19.44/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: a position working 20-29 hours per week.

The In-Room Dining Supervisor is responsible for the supervision of in-room dining operations, which includes Room Service, Cottages, Pool, Chateau Tier Lounge, Lobby Coffee & Water stations, and any applicable BEOs in accordance with Biltmore Standards. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as "manager on duty" in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required.

Weekend & holiday availability required.

Essential Job Duties:

1. Daily supervision of operations and staff.
2. Handles escalated guest service recovery; resolves guest complaints, ensuring guest satisfaction according to standards; empowers staff to troubleshoot.
3. Assists with hiring, training, development, scheduling and performance management of staff; promotes positive and professional work environment.
4. Opening/closing and reporting duties.
5. Facilitates communication between IRD servers and Culinary to provide seamless service.
6. Assists with server duties as needed, during peak periods of business.
7. Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information.
8. Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore and Forbes 4-star standards.
9. Supports F&B leadership with monthly inventory and maintaining/storing supplies.

Qualifications:

1. High school diploma required. Additional education and/or certification(s) preferred.
2. Minimum two (2) years related food and beverage supervisory/management experience in a comparable, upscale luxury hotel/resort setting. A combination of education/experience may be considered.
3. Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.