Director II - Behavioral Health Operations and Services

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

BEHAVIORAL HEALTH

• Directs behavioral health programs and services, including internal operations and contracted providers, to ensure effective service delivery and compliance with applicable standards.
• Implements strategic priorities, including integrated care models, program expansion, and service delivery improvements.
• Ensures compliance with County ordinances, court directives, accreditation requirements, and applicable laws and regulations, including behavioral health confidentiality and privacy standards
• Develops and manages programs, budgets, staffing, and resource allocation to support operational and strategic objectives.
• Oversees contract administration, including procurement, monitoring, evaluation, and compliance.
• Leads quality management and continuous improvement initiatives using LEAN and other process improvement methodologies.
• Analyzes program and clinical data to evaluate performance, measure outcomes, and support decision-making.
• Establishes performance metrics and monitors progress toward departmental and strategic goals.
• Builds and maintains partnerships with service providers, community organizations, and government agencies.
• Represents the Department in committees, task forces, and public forums; prepares and delivers presentations.
• Responds to complex inquiries, complaints, and issues with professionalism and confidentiality.
• Provides leadership, supervision, training, and evaluation of staff; supports employee development and accountability.
• Supports policy development and implementation related to behavioral health services and systems.
• Promotes a culturally responsive, inclusive, and equitable service delivery environment.
• Leads special projects, initiatives, and program evaluations as assigned.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

BEHAVIORAL HEALTH

• Master’s degree in Social Work, Public Health, Healthcare Administration, Psychology, Public Administration, or a related field.
• Seven (7) years of professional experience in behavioral health, healthcare, or human services program management,
• Two (2) years overseeing clinical services.
• Current licensure in the State of New Mexico as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Psychologist, or Medical Doctor (MD).

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

SUPPLEMENTAL INFORMATION

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES

• Strategic thinking and problem-solving.
• Policy analysis and development.
• Leadership and team collaboration.
• Process improvement and performance measurement.
• Exceptional communication and presentation skills.
• Ability to navigate politically sensitive and high-profile issues.

ADDITIONAL REQUIREMENTS

SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following:

• Successful completion of a post-offer employment medical examination and background investigation.

• Adherence to all County safety guidelines.

• Complete all FEMA training(s) assigned to this position.

• Possess a valid New Mexico driver’s license by the employment date, or obtain within 90 days of hire, and maintain it while employed in this position.

• Complete required supervisor training, if applicable.

WORKING CONDITIONS

• Most essential duties are performed indoors.
• Work takes place in a temperature-controlled environment.
• Duties are performed on an even surface, typically carpeted or tiled, and generally dry.
• Duties may occasionally be performed outdoors, where the employee may be exposed to weather conditions, uneven surfaces, or construction environments.

EQUIPMENT, TOOLS, AND MATERIALS

• Equipment commonly used includes a telephone, computer, and copy machine.
• Materials handled include files, smart boards, markers, forms, reports, various paperwork, and a wide variety of basic office supplies.
• May operate a county vehicle as assigned.