Client Coordinator

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Client Coordinator

Job Description

How You’ll Add Value

The Client Coordinator within the Project Management Department (PMO) is expected to provide support to the Clinical Project Managers and Clinical Program Managers in their day-to-day administrative tasks to ensure successful project management services including but not limited to project monitoring, to deliver Azenta Life Sciences solutions to clients, partners, and alliances.

What You’ll Do

Support Azenta Life Sciences PMO team with assigned tasks, including records review, Service Request creation and management, and proficient handling of advanced Excel functionalities such as pivot tables and Gantt charts. Responsible for generating reports such as sample inventory, Key Performance Indicator (KPI) and Key Quality Indicator (KQI) reports for the PMO team and external clients, as per their requirements. Manage queries and proactively seek resolutions as requested, ensuring timely and accurate responses to meet client expectations. Monitor, coordinate, and resolve issues encountered during project execution. Project support may include kit provision and logistics, sample management, pathology report redaction and handling, lab services support, training, or support of alliances/partnerships. Contribute, as required, to internal business needs such as project definitions design and upload, develop and implement SOPs, and new business processes. Oversee the coordination of user and client access to Azenta Limfinity Sample Management system. ensuring smooth and secure system interactions. Collaborate closely with Project Managers to diligently monitor critical study milestones, fostering effective project management practices and ensuring project success.

What You Will Bring

• High school diploma
• Associate or bachelor’s degree in science or related field preferred
• Minimum of 2 years’ experience in a regulated industry environment
• Preferred in an FDA and GXP regulated environment.
• Strong organizational skills and attention to detail.
• Good verbal and written communications skills, ability to engage in effective problem-solving conversations.