Job Description
About Avahi: Avahi Inc. is a rapidly growing startup and an AWS Advanced Tier Partner, specializing in providing cutting-edge cloud solutions and professional services. Our mission is to drive digital transformation and cloud adoption for our clients, leveraging AWS's extensive suite of services.
Job Overview: We are seeking a dynamic and experienced Technical Project Manager to join our team. The successful candidate will be responsible for owning customer communication and managing the entire project lifecycle, ensuring successful delivery of cloud solutions. This role requires a proactive leader with a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously.
Key Responsibilities:
- Customer Communication: Own and manage all customer communications throughout the project lifecycle, ensuring transparency and satisfaction.
- Project Kickoff and Onboarding: Schedule and facilitate internal and kickoff calls, onboard the team and customers for project delivery.
- Project Management: Create and manage the lifecycle of projects using Jira boards, ensuring all tasks are tracked and completed on time.
- Timely Updates: Provide regular project updates to leadership, customers, and AWS sellers, ensuring all stakeholders are informed.
- Timesheet Review and Approval: Review and approve delivery team timesheets to ensure accurate billing and project tracking.
- Team Allocation: Update allocation boards for teams in Clockify, ensuring efficient resource management.
- Project Ownership: Be the project owner, driving delivery for successful outcomes and customer satisfaction.
- KPI Management: Drive the three key KPIs: keeping the project within budget, ensuring timely delivery, and achieving CSAT scores of 8 and above.
- Multi-Project Management: Ability to take on and manage multiple projects simultaneously, ensuring all are delivered successfully.
- Project Retrospectives: Conduct retrospectives for projects as needed to identify areas for improvement and ensure continuous improvement.
- Scope Management: Recognize changes in project scope and facilitate the creation of change orders to manage project changes effectively.
- Budget and Timeline Tracking: Keep track of and drive project budgets and timelines, ensuring financial and temporal goals are met.
- Risk Management: Manage a risk register and develop mitigation plans to address potential project risks proactively.
