Troubleshoot server and network hardware, including fiber/optic cables, optics, and hardware components
Manage the lifecycle of circuit move, add, change, and disconnection (MACD) orders
Directly execute or manage local vendor technicians for server, circuit, and maintenance troubleshooting
Facilitate physical layer installation of server and network cabling according to cabling matrices
Perform physical server and circuit troubleshooting and fault analysis
Provide ongoing support of the production environment and coordinate with vendors, system owners, and operations teams to resolve issues
Coordinate and track requests/orders and provide weekly reporting
Document all implementations and changes
Participate in an on-call rotation for ad-hoc troubleshooting across internal teams and external providers
Support regional maintenance activities during business hours as needed
Inventory Database Improvement Strategy
Maintain and improve:
Server inventory database
Circuit inventory database
Spares inventory database
Develop a plan to maintain appropriate spare levels at each site/warehouse
Trigger replenishment requests when inventory reaches defined thresholds
Initiate site and vendor remote hands requests to perform audits when required
Documentation & Tracking
Update internal documentation as requested
Perform ad-hoc operational tasks
Maintain a ticketing system (JIRA) to track all requests and activities
Coordination
Work with SCM, equipment vendors, and data centers to manage delivery schedules and time windows
Support ongoing process improvement initiatives
Act as the initial point of contact (POC) for vendor queries related to interconnection and troubleshooting
Create and track colocation inbound/outbound shipments
Maintain internal documentation for internet provider contacts and circuit details
Schedule onsite technicians and manage site access requests for ad-hoc and scheduled activities
Submit vendor remote hands requests to support onsite physical work
Perform regular audits of server, circuit, and spares inventory
2+ years of experience in data center or enterprise IT infrastructure
Experience working within IT best practices (ITIL) and equipment lifecycle processes
Experience executing detailed MOPs and following technical documentation
Knowledge of relevant technologies, including fiber optics, DWDM/CWDM devices, and network interface types (form factors and protocols)
Strong troubleshooting skills across technical, logistical, and process domains
Experience coordinating with field technicians, engineers, contractors, and vendors, including Telecom ISP and colocation providers
Excellent written and verbal communication skills, with the ability to provide clear remote technical guidance
Basic command-line proficiency in Linux/Unix and switch OS CLI
Ability to work independently with minimal supervision
Experience coordinating or leading junior field technicians, engineers, contractors, and/or vendors in a telecommunications environment
Experience collaborating across multiple teams and organizational levels
Ability to anticipate risks and proactively mitigate project-impacting issues
Strong documentation skills for technical processes and procedures, with the ability to accurately capture detailed information
Relevant certifications such as Server+, Network+, A+, CDCTP, CDCPM, etc.
Salary Range
$66,120.00 - $104,400.00 USD (Salary)
Astreya offers comprehensive b****enefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law