What this Job Entails:
The Project Coordinator IV will work as part of technical IT infrastructure team and play a key role in both the project and operational side of our business. This role will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve fiber, network, server, construction, permitting, and the like. Projects may vary in number, size and complexity.
Scope:
Works on complex assignments requiring a high degree of initiative
Requires minimal oversight and is proactive. May act as a team leader.
Your Roles and Responsibilities:
Maintains and monitors project plans, project schedules, work hours and expenditures.
Develops detailed project plans and manages all implementation processes
Coordinates work performed by project resources and customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
Identifies project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Organizes, attends and participates in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Leads daily monitoring of the ticketing system, reassigning tickets where required.
Produces regular and ad hoc reports as required.
Trains new hires and colleagues on new reports and dashboards.
Identifies trends or recurring problems and escalates to management for resolution.
Locates and defines new process improvement opportunities.
Ensures incidents are assigned to the correct resolver team.
Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
Works closely with Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from two-year college or technical school and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Preferred Qualifications:
Experience with utilities
Experience with permitting and construction projects
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$59,812.00 - $94,440.00 USD (Salary)
Astreya offers comprehensive b****enefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law