Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement.

In this role, you will:

Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
Communicate confidently across technical teams, business stakeholders, and C-level executives.

In this role, you will:

Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
Communicate confidently across technical teams, business stakeholders, and C-level executives.

Customer Success Manager (Technical)

Customer Success Manager (Technical)

Appian

Appian

Benefits

Appian