Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C level positions within the organization to drive and support sales growth and customer retention goals.
Accountable for the oversight and decision making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and/or components of projects which include highly complex business rules and processes that directly impact the strategic business units’ goals and objectives.
Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.
Requirements:
Bachelor's degree from four-year college or university in Marketing, Communications, Business Administration or Computer Science; Bachelor's degree preferred, commensurate experience of at least 7 years of Salesforce administration and/or development acceptable
Two or more of the following certifications (at least one required):
Salesforce Administrator Certification
Salesforce Advanced Administrator Certification
Salesforce Platform Builder Certification
Strong oral and written communication skills
Strong research, analysis and interpretation skills
Ability to manage projects involving complex themes, communications related to value-added services and misc. projects
Ability to make decisions that impact the companies goals, objectives and growth
Experienced in CRM, CSM, and Marketing Cloud methodology
Experienced in detail data architecture
Ability to develop documents (informational bulletins, e-mail blasts and document updates) and communication materials ( presentations, manuals, PowerPoint documents, internal communications, etc.)
Ability to identify and work with third party resources (such as programmers and vendor account managers) to gather information, build coalitions and help advance AFA objectives
Ability to present materials to stakeholders and train Colleagues
Experienced in absorbing information quickly and summarizing in an understandable format
Experience managing complex projects and working with multiple kinds of technology (webinars, websites, etc.)
Ability to prioritize projects and meet deadlines
Must be able to maintain objectivity and demonstrate diplomacy and tact in all situations
Proficient in PC Windows-based software including Microsoft Office applications
Proficient in Apple based software and operating system for both desktop and mobile
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