The role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs.
Specific Job Responsibilities:
Management of all HCP enquires into the dedicated program email boxes and telephone lines
Works closely with the Project Management team to understand the specificities of each program
Assists HCPs with queries and escalates any medical enquires to the relevant personnel
Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin
Manages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed
Responsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP
Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product
Manages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients
Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems
Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments
Candidate Requirements:
Ideally educated to degree level
Fluent in English and competent in French, Spanish or Italian
Previous experience in healthcare / pharmaceuticals customer services
Proficient in the use of Microsoft office namely: Outlook, Word and Excel
Previous experience of ERP systems use, such as SAP or D365 an advantage
