Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, SC, TX, VA, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.
The Intake Specialist is the first point of contact at the site making this a crucial role. Excellence in customer service is a must as this role is responsible for providing a pleasant experience for the volunteers by providing a warm friendly greeting, answering any questions, addressing their concerns and providing assistance. It is important that this role be the relationship bridge between recruitment and the clinic staff to ensure their experience is enjoyable from the first phone call to the last visit of the trial.
Essential Job Duties:
Minimum Qualifications: An Associate’s degree and a minimum of 3 years’ experience in customer service, administration or sales, or an equivalent combination of education and experience, is required. Must have well-developed customer service skills. Experience with calendar management & scheduling is preferred. Bi-lingual (English / Spanish) proficiency is a plus.
Required Skills:
Must have excellent customer service skills.
Proficiency with computer applications such as internet, email and Microsoft applications, and the ability to type proficiently (40+ wpm).
Must possess strong organizational skills, attention to detail, and have basic math proficiency.
Well-developed written and verbal communication skills.
Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.
Ability to effectively handle multiple tasks, and adapt to changes in workloads and priorities.
Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
Must possess a high degree of integrity and dependability.
Ability to work under minimal supervision.
Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.
Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.