Correspondence Clerk

Department/Unit:

Patient Billing Service

Work Shift:

Day (United States of America)

Salary Range:

$43,599.00 - $56,679.00

The Correspondence Clerk is a position location within the Hospital or Physician billing department of the Albany Med Health System (AMHS). This role provides the foundation for timely communication the the business office has with insurance companies, third party vendors, and patients. The incumbent is responsible for processing and coordinating all correspondence received through various outlets, including but not limited to mail, fax, bank lockbox, and electronic portals under the Patient Financial Services umbrella. This may include looking up information in the billing system (EPIC) to assist the receiving area. Proper identification and categorization of the correspondence is critical. in addition, correspondence with deadlines will need prioritization. This position will utilize the document management system OnBase as the primary way to reroute the correspondence to the correct locations. There will be instances in which correspondence will be sent via inter officer/appaper processes to departments that do not use OnBase. Professional communication with internal and external peer and deartments is required.

Essential Functions

• Work and/or distribute correspondence as it presents in the business office via USPS mail, fax, file transmission from external locations (for example, bank lockboxes) or interoffice mail as directed
• Utilization of the OnBase platform for the coordination and distribution of correspondence. This will include the parsing of large files into individual files for distribution to the appropriate folder location for pick up by the responsible area.
• Payer website navigation to pull the payer correspondence required.
• Proficient use of Epic to obtain necessary information needed for the correspondence.
• Identification of any cash related items- including but not limited to checks and remittances. Checks will need to be batched to Finance and remittances to the cash posting folder.
• Mailing paper claims as instructed.
• Working knowledge of payer websites.
• Ability to work in a high volume environment with attention to detail and organizational skills.
• Scanning and Faxing documents.
• Basic computer skills including Microsoft Teams
• Reading comprehension skills required.
• Collaborate and communicate effectively with peers and leadership to ensure policies and procedures are updated with the necessary changes.