Compensation Range:
$16.00 - $19.00
Location:
2116-D NEW BERN AVE , RALEIGH, North Carolina, 27610
The Greet Crew ensures every guest has an awesome experience by being hospitable, assisting with movie ticket purchases, questions, introducing films, and assisting guests with any needs they may have. They are guest-focused, flexible, knowledgeable about movies, and care about the overall Alamo guest experience. They share the excitement of our specialty programming with our guests and help keep our facilities in world-class condition.
The Greeter is a guest-facing representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times.
WHAT WE OFFER
OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
Core Role Responsibilities
Responsible for greeting, assisting, educating, and/or ushering guests throughout their experience, including but not limited to ticketing needs, point-of-sale assistance, and exit greets
Conducts quality food checks and delivers food/beverage orders to the correct seats consistent with venue theater floor maps
Knowledgeable of the Alamo menu and common allergens
Responsible for safe alcohol service, including checking IDs on drink delivery and monitoring guest consumption, following local and state regulations
Knowledgeable of Alamo policies, procedures, and safety standards
Calmly acts as first responder for guest complaints and disruptions, working to resolve issues while balancing brand standards with a positive guest experience
Regularly and effectively communicates urgent issues or unusual matters of significance to managers; takes prompt corrective action in accordance with Alamo standards of conduct where necessary
Maintains a cheerful, courteous disposition with guests and teammates, and communicates efficiently with Production staff, Runners, Managers, and guests
Responsible for theater, lobby, and restroom cleaning, as well as opening and closing duties as assigned, to maintain cleanliness standards across all high-touch area
Anticipates guest needs and monitors notifications for guest requests
Anticipates and maintains appropriate stocking levels of necessary supplies
Acts as Brand ambassador for Loyalty and Subscription programs (i.e.,Victory Rewards and Season Pass)
Must be flexible and comfortable acting as a full guest-facing liaison in the event of a technology glitch or as needed for private event execution or other business reasons
Must exhibit a full understanding and the proper administration of ADA standards, including service animal regulations, wheelchair accessible seating, and assistive devices to guests' seats
Completes tasks with efficiency and a sense of urgency
Demonstrates strong teamwork skills
Other duties as assigned
Preferred Experience
Prior experience with point-of-sale systems
Prior hospitality or food service experience
Requirements
Availability to work nights, weekends, and holidays (minimum 3 days a week, at least one day being a weekend)
Ability to move with caution and work collaboratively in a loud, sometimes dark, fast-paced environment
Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates/trays, and deliver food while limiting disruptions
Ability to lift and carry up to 50 pounds at one time and repeatedly during entire shift
Ability to stand and walk for extended periods throughout the shift
Ability to maintain physical stamina and coordination in a fast-paced setting
Stays up-to-date on all local food/beverage compliance regulations, safety courses, and assigned online trainings
Reliable transportation
Ability to climb stairs
This is a tip shared role with the Back of House (BOH) in the following venues: TX, CA, Raleigh, Omaha, Wrigleyville and Naples. The role is tip shared at 80% of the total tips, with 20% of the tip pool split amongst the BOH and 80% to the FOH. In NY, CO, Seaport the FOH is on one tip share.
OUR CORE VALUES:
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Company: Alamo Drafthouse Cinema