Calibration Laboratory Manager

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Job Summary:

The Calibration Laboratory Manager directs everyday calibration and precision measurement operations with a technical staff of calibration technicians and metrologists. The manager oversees and is responsible for the accuracy of Test, Measurement, and Diagnostic Equipment (TMDE), and ensures compliance with NASA’s quality requirements at the Kennedy Space Center, FL. This role is responsible for all technical metrology, financial budgeting, and customer satisfaction within the laboratory. The manager also leads continuous laboratory improvement initiatives.

Principal Duties and Responsibilities:

• Lab Operations Management: Plan daily workloads, schedule calibrations, and optimize turnaround times. Oversee inventory and maintenance of laboratory standards, supporting equipment, and replacement parts.
• Quality Assurance & Compliance: Ensure laboratory operations align with regulatory standards and maintain compliance with ISO/IEC 17025, ANSI/NCSL Z540.1, ANSI/NCSL Z540.3, and SAE AS9100 quality standards. Maintain audit schedules and the internal quality surveillance program.
• Team Leadership: Recruit, train, and mentor calibration technicians and metrologists. Ensure the staff properly understands and interprets complex technical measurement processes, procedures, and measurement uncertainties.
• Financial Oversight: Manage laboratory budgets and capital expenditures for new calibration laboratory standards and testing equipment.
• Customer Relations: Act as the primary technical point of contact for customer requests and calibration requirements. Resolve service issues with customers and implement ways to improve good customer relations, as well as ways to identify business growth opportunities.
• Contractual Requirements: Routinely provide calibration data, reports, performance metrics, and deliverables to the NASA customer per contract requirements.