Insurance Customer Service Representative

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a property and casualty customer service representative to support our aerospace and aviation team. This role is responsible for servicing client accounts, processing policy documentation, and supporting day to day insurance operations. This position works with a variety of aviation clients and plays a key role in ensuring accurate policy handling and a high level of client service. While aviation experience is not required, candidates must have a basic foundation in property and casualty insurance and prior experience in an insurance servicing environment.

Responsibilities

• Support clients with policy servicing needs, including applications, endorsements, certificates, and billing inquiries
• Review new and renewal policies to ensure accuracy and completeness
• Process and manage insurance documentation, including ACORD forms
• Maintain accurate and up to date client records within the agency management system
• Document all client interactions and activities within internal systems
• Communicate with clients, carriers, and internal partners via phone and email
• Assist with renewal processing and collection of required underwriting information
• Ensure compliance with company standards, client requirements, and applicable regulations
• Collaborate with team members to support efficient and accurate account servicing

Requirements

• Previous experience in an insurance servicing, customer service, or call center role within the insurance industry required
• Hands on experience working with ACORD forms is mandatory
• Working knowledge of property and casualty insurance concepts and terminology
• Experience with Applied EPIC or similar agency management systems is preferred but not required
• Strong attention to detail and ability to manage documentation accurately