We Are:
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
You are someone that is process oriented and prefers order over chaos.
You are comfortable asking for help from peers and Subject Matter Experts
Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
Manage all aspects of project delivery and solution delivery
Lead and manage the implementation project team
Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
Strong background working with Enterprise Software companies and/or Consulting companies
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you need
Minimum 5 years knowledge and experience working with or implementing ServiceNow
Completed Certification - ServiceNow Certified System Administrator (CSA)
Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
Minimum of 3 years of experience with MS Project
Minimum of 3 years of experience in Project Management/Delivery or certification in project management
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus Points if you have
PMP or CSM certification
Strong interpersonal skills, customer centric attitude
Proven team player and team builder
Strong organizational and analytical skills
Familiarity with SaaS deployments and its supporting architecture
A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/06/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Washington $141,100 to $278,200
#LI-NA-FY25
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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