At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Order Management Lead

Your role and responsibilities

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is: #LI-Onsite

This role is contributing to the Electrification business division in Apodaca.

You will be mainly accountable for:

Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Qualifications for the role - Bachelor's degree in mechanical, administrative, or industrial engineering.

2+ years of experience in similar roles.
Experience in sales order tracking and providing order status updates to clients.
Advanced Excel skills.
Basic knowledge in Power BI and some ERP
Advanced English proficiency
Experience in customer service, handling both internal and external clients.
Ability to work within a multicultural team and environment and good communication skills.
Problem solving.

More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.