Role Definition:

• Good understanding of Financial & Reg reporting requirements and the multiple internal and external dependencies required to successfully manage the client delivery
• Exposure to end-to-end Fund Accounting & Admin, Custody and Middle Office Operations, Risk Oversight and acumen to transform
• Responsible for oversight of complex client requirements around financials, peak cycles
• Drive continuous improvement: productivity, quality, and Risk Excellence
• Act as leadership level escalation point for operational issues
• Identify and develop opportunities for transformation and capacity creation. Drive productivity and operational effectiveness
• Manage the senior leadership team and oversee all operational resolutions
• Strive for cutting-edge solutions, that are resilient and scalable
• Address custom client requests, manage production activities - VPs, AVPs and officer teams

What we value

At Managing Director (MD) level we require senior leadership and advanced skills in areas such as:

• Navigate a large, global organization. Build meaningful relationships and develop an effective network.
• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
• Proven leadership skills as well as managing and developing a high performing operations team.
• Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
• Proven track record of achieving/exceeding financial goals through expense discipline and headcount management
• Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
• Demonstrated ability to manage, coach and influence colleagues and virtual team members.
• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the role will possess and/or be able to demonstrate:

• Over 15 years' of experience running operations within financial services and deeper expertise on Financial Reporting.
• Enterprise leadership skills managing client service delivery and business growth.
• Experience interfacing at a senior level with clients, service providers and regulators.
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Strong critical thinking, problem solving, and ethical decision-making skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivery to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A successful association in major operational model or platform improvements
• A relevant graduate degree or masters qualification that can be leveraged in this role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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