Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As Manager Technology supporting Southwest’s AI Platforms Delivery Pod, you’ll lead a Pod focused on delivering scalable, secure, and reliable AI platforms that enable AI as a repeatable enterprise capability. This role combines People Leadership with technical and delivery ownership—guiding Engineers to build and evolve AWS‑based, multi‑tenant AI platforms supported by strong Infrastructure as Code, MLOps/LLMOps capabilities, and integrated data ecosystems. You’ll partner closely with Product, Architecture, Data, and Cybersecurity Teams to translate strategy into execution—balancing speed of delivery with enterprise‑grade governance, reliability, and compliance. Your Pod will help standardize AI foundations, abstract complexity, and accelerate innovation across the Company while ensuring platforms are observable, cost‑efficient, and built for long‑term scale. In addition to driving delivery outcomes, you’ll mentor and grow talent, foster a Culture aligned with the Southwest Way, and influence adoption through strong stakeholder relationships and change management practices. This role offers the opportunity to shape the delivery engine behind Southwest’s AI ecosystem and ensure it consistently delivers measurable business value.
Model the Southwest Way
Responsibilities
Knowledge, Skills and Abilities
Education
Experience
Required:
Preferred:
Other Qualifications
Southwest Airlines is an Equal Opportunity Employer.
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