Room Service Manager

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key Duties...

• Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service
• Take full ownership of service standards, presentation and guest experience within the department
• Manage, develop and inspire the Room Service team, creating a positive and high-performing culture
• Oversee scheduling, labour control and resource planning to meet business needs
• Monitor service times, identify areas for improvement and implement solutions to drive efficiency
• Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations
• Manage stock control, ordering and cost efficiencies within the department
• Handle escalated guest feedback, resolving issues with professionalism and care
• Ensure full compliance with food safety, hygiene and health & safety standards
• Lead training, onboarding and continuous development of team members
• Support wider operational initiatives and contribute to overall House performance

What we are looking for...

A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences.

• 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B
• Previous Management, Supervisory or team leadership experience
• Excellent interpersonal skills and ability to build strong relationships (internal and external)
• Strong attention to detail and presentation
• Excellent customer service and problem-solving skills
• Fluent in English
• Highly organised and reliable
• Ability to work and maximise relationships within a diverse team
• Computer literacy within Opera, Micros and Open Table are advantageous

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required