Service Sales Excellence Specialist
The Service Sales Excellence Specialist is responsible for deploying global and local Service Sales Excellence programs across Enterprise Informatics Europe, operating under limited supervision and broad strategic guidelines. The role elevates service‑related sales capability and productivity, enhances renewal and upsell performance, and drives disciplined execution of service‑focused commercial processes.
Acting as a trusted advisor to EI Europe’s service sales and commercial management teams, the role supports transformation initiatives, drives behavioral change around service selling, and strengthens organizational mastery in service‑oriented selling methodologies. It coaches service sales leaders to become independent coaches themselves, improving capability depth within local markets.
The role applies Customer‑Focused Selling (CFS) and service‑value frameworks to coach top opportunities at risk—especially service renewals, subscription expansions, and contract upgrades. It leads small‑ to medium‑scale service improvement projects, continuously improves service commercial analytics, and nurtures strong internal/external stakeholder relationships to ensure successful and consistent execution of Service Sales Excellence initiatives across Europe.
Job Responsibilities
1. Deploy Service Sales Excellence Programs
2. Increase Service Sales Capability & Drive Behavioral Change
3. Trusted Advisor to Market & Service Sales Leadership
Act as a strategic advisor to EI Europe service sales management teams on:
Commercial transformation
Service portfolio execution
Contract conversion optimization
Renewal cycle acceleration
Provide insights and recommendations to help achieve service‑related KPIs such as renewal rate, upsell contribution, CSG, attach rate, and service profitability.
4. Coach Service Sales Leaders to Become Coaches
5. CFS (customer focused selling) Coaching for Service Opportunities at Risk
6. Lead Service‑Focused Sales Improvement Projects
7. Monitor, Report, and Recommend Enhancements
8. Maintain & Improve Service Commercial Analytics
9. Build Strong Internal & External Partnerships
Qualifications & Experience
Required
Preferred
Competencies
Why This Role Matters (Service Sales Focus)
Enterprise Informatics' service business is a critical driver of recurring revenue, customer retention, and long‑term strategic partnerships. This role elevates the performance of EI Europe’s service sales teams by enabling excellence in renewals, upsells, contract management, and value realization. Operating from Amsterdam, the role amplifies European commercial execution by embedding service‑focused behaviors, insights, and transformation practices at scale.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.