Senior Engineer End User Services IT

Supervisory Responsibilities

• Lead the work of others who perform essentially the same work. May set priorities, schedule and review work, but have no responsibility to hire, terminate, review performance and/or make pay decisions.

Minimum Requirements

Education & Experience

• Bachelor's Degree or equivalent work experience.
• 5+ years of related experience.
• Experience developing inventive solutions for supporting MS Windows operating system, building system images and Microsoft SCCM, Apple OS.
• Experience with MS Office Support, deploying workstations and laptop refresh, full disk encryption for laptops and desktops, mobile device management, Active Directory user and group policy management.
• Experience with Windows automation, VB, and Power Shell Scripting.

Preferred Requirements 

• Microsoft System Center, MCITP, MCSE, or MCSA certification.
• ITIL certification.
• 5+ years of experience in an Enterprise Active Directory environment.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Demonstrate use of computer operations (programming, relational databases, and operating systems) and software packages.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment 

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• PNC Daily Pay Option

Join us for an exciting career journey with positive, driven individuals.