Job Title: Concierge

JOB DESCRIPTION

As a Concierge, you will play a key role in enhancing each guest’s stay by providing attentive, personalized service throughout their visit.

From welcoming guests upon arrival to assisting with requests, reservations, and local recommendations, you will support the overall resort experience.
You are expected to have up-to-date knowledge of the local area and seasonal conditions, and deliver reliable, high-quality service to both domestic and international guests.

JOB OVERVIEW/RESPONSIBILITIES

Guest Services & Hospitality

Greet and assist guests upon arrival and departure
Provide support and information at the concierge desk and lobby area
Assist with luggage handling during peak periods

Information Services & Guest Guidance

Provide recommendations for restaurants, sightseeing, tours, and activities
Promote resort events, activities, and special offers
Create personalized itineraries and experiences based on guest preferences

Winter Operations & Local Area Information

Monitor and provide information on snow conditions, weather, and lift operations
Share up-to-date information on local events and area highlights

Reservations & Arrangements

Handle reservations for restaurants, activities, and transportation
Manage booking changes and cancellations
Assist guests with itinerary planning and schedule adjustments

Guest Inquiries & Team Coordination

Respond to guest inquiries via phone, email, and in person
Coordinate closely with other departments to ensure smooth operations
Handle last-minute requests and unexpected situations professionally