Denver International Airportis hiring an Airport Customer Service Agentto join our team and serve as a Brand Ambassador for DEN!
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
The City and County of Denver offers a competitive salary commensurate with education and experience.The target starting hourly pay for this position is **$27.00 to $31.00 an hour.**We also offer generous benefits for full-time employees which include but is not limited to:
Medical Plans, Dental, Vision Insurance – eligible within 1 month of your start date
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
PTO (over 3 weeks in your first year) and 12 paid holidays
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
EcoPass (unlimited free RTD bus/train rides)
Learning and Development Opportunities; Courses and Career Development Resources
This position will report in person to Denver International Airport. Employee parking will be provided.
Shifts can range anywhere from the time of 6:00am - 9:00pm MST and can include nights, holidays, and weekends. Schedule flexibility needed.
Position participates in a seniority-based shift bid.
If weather conditions warrant or an emergency crisis occurs, employees can be required to work extended hours or shifts. Availability to extend and change shifts with short notice needed.
All scheduling is subject to adjustment and is based on operational needs.
As an Airport Customer Service Agent, you will be responsible for delivering exceptional service to customers traveling through our airport. You will be assigned based on operational need to either assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding etc. or providing line management in International Arrivals.
In addition, you will have the opportunity to do the following:
Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations. Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor
Support a variety of airport and employee related events, including meeting and greeting guests, providing directional information, etc.
Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
Staff Information Booths on the concourses to provide general wayfinding, restaurant, and retail recommendations
Staff International Arrivals providing queue line management and maintaining passenger safety and operational efficiency in the Federal Inspection Services facility
Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority
Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes
Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings and meetings with managers, supervisors, and stakeholders.
Complete various facility checks to ensure DEN is providing a positive customer experience. Use various technology platforms to capture observations, issues, etc.
With training, provide support to other areas within the customer service department as needed, including, meet & assist services, and the Customer Relations Center.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
In addition, we are looking for candidates with some or all the following skills and experience:
Five (5) years customer service experience working in an airline, airport, service, hotel or hospitality industry
Professional level experience in using Microsoft Outlook or Microsoft Word
Strong oral communication skills
Bilingual - German, Spanish, French, or Mandarin a plus
Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Two (2) years of customer service work for airlines, call center, hospitality, ground transportation or other related industries.
Education and Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certification Requirement: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.
To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed the probation period.
Job Profile
CC3450 Aviation Customer Service Agent
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$23.89 - $35.84
Target Pay
$27.00 to $31.00 an hour; Based on Education, Experience, and Career Service Rules
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.