Program Manager – Site Reliability Engineering (Cloud Native Platform Team)
Role Summary The Program Manager will drive day-to-day operations of the Site Reliability Engineering (SRE) team, ensuring alignment with organizational goals for reliability, scalability, and operational excellence. This role requires a strong technical background in SRE practices and proven program management expertise to drive cross-functional initiatives, optimize processes, and deliver measurable business and operations value.
Key Responsibilities
Performance Measurement Parameters Incident Metrics: o Mean Time to Detect (MTTD) o Mean Time to Respond (MTTR) o Mean Time to Recovery (MTTR) o Incident Frequency and Severity Change Management: o Change Failure Rate o Change Success Rate Reliability Metrics: o System Uptime / Availability o Service Level Objective Achievement Percentage Operational Efficiency: o Automation Rate o On-call Burden Reduction
Measurement Matrix for Leadership Presentation Use a dashboard approach combining: Latency, Traffic, Errors, Saturation. Monthly/Quarterly trends on SLO Incident Heatmaps: Highlighting root causes and resolution times. Business Impact Metrics: Cost savings, risk reduction, and ROI from reliability improvements. Tools: Datadog
Experience Requirements Technical Background: o Prior hands-on experience as a Site Reliability Engineer or in DevOps roles. o Strong understanding of cloud-native architectures (Kubernetes, microservices, distributed systems). Program Management Expertise: o 5+ years in program or technical project management. o Proven ability to manage cross-functional initiatives in fast-paced environments. o Familiarity with Agile methodologies and tools (JIRA, Confluence). Leadership & Communication: o Experience presenting technical and operational metrics to executive leadership. o Strong stakeholder management and negotiation skills.
Certifications: PMP, SAFe, or SRE Foundation – SAFe preferred
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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