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Overview
Under the direction of the Operations Director and within a team-based structure, the CARE Center Manager, Patient Access, is responsible for building, developing, and leading a team that delivers exemplary service to patients and providers. This role involves managing staff, monitoring metrics and performance, and ensuring high-quality customer service. The CARE Center Manager oversees frontline call center representatives, monitors data and processes, and strives to improve services. The CARE Center offers integrated approaches to scheduling, triage, referral management, and care coordination, operational Monday to Friday with occasional weekend work.
Required Skills and Abilities
Preferred Skills and Abilities
Principal Responsibilities
Required Education and Experience Bachelor’s degree with 5 years’ experience supervising or managing a service-focused team, or an equivalent combination of education and experience.
Required License(s) or Certification(s) Required License(s) or Certification(s):
Physical Requirements Physical Requirements:
Job Posting Date
05/19/2026
Job Category
Manager
Bargaining Unit
NON
Compensation Grade
Administration & Operations
Compensation Grade Profile
Manager; Program Leader (M5)
Salary Range
$68,000.00 - $120,500.00
Time Type
Full time
Duration Type
Staff
Work Model
Remote
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.