Location:
24789 US Hwy 27 N, Lake Wales, Florida 33859 United States of America
Part- time - Customer Service Representative – Outside Return Lane Specialist (Primary Outdoor Role)
Up to 25 hours per week
Starting Pay: $14/hr — Weekends Required (Fri/Sat/Sun)
Hire Fast, Pay Fast: Start today, get paid today.
Are you someone who thrives outdoors, stays active, and enjoys hands‑on work? U‑Haul is seeking a dependable, motivated individual for the position of Customer Service Representative – Outside Return Lane Specialist. This role is primarily focused on return‑lane operations, equipment inspections, and lot organization, with additional support inside the center as needed.
If you enjoy physical work, problem‑solving, and keeping operations running smoothly, this role is a great fit.
Primary Responsibilities – Outside (Return Lane & Lot Operations)
Greet customers in the return lane and guide them safely into position.
Perform Level 1 return inspections, including mileage, tires, fuel, lights, and fluid checks, and minor equipment repairs.
Clean, prep, and stage trucks and trailers for the next rental.
Move, park, and organize U‑Haul equipment with accuracy and awareness.
Maintain a clean, safe, and efficient return area throughout the day.
Use U‑Scan technology to process returns and upload required photos.
Fold pads, secure dollies, and return all equipment to proper storage zones.
Assist with traffic flow during peak times to prevent bottlenecks.
Participate in ongoing training through U‑Haul University.
Secondary Responsibilities – Inside Support
When assisting inside the center, you may be responsible for:
Using the CSF application to:
Rent storage units
Sell moving supplies and merchandise
Create and manage reservations
Supporting customer service needs inside the store
Preparing rental contracts
Answering customer questions about products and services
Other responsibilities as needed to support the full operation of the facility
Supporting hitch installation, trailer wiring, propane filling, and forklift operation, where applicable (training and certification provided)
Why Join U‑Haul?
Hire Fast, Pay Fast:
Start today and get paid today
Paid working interviews (two)
$100 hiring bonus
$300 bonus upon completing the 1‑2‑3 Punch Certification Program
Benefits & Perks:
Career stability and advancement opportunities
Mindset App reimbursement
Gym reimbursement
Health, dental, and vision plans (if eligible)
Paid holidays, vacation, and sick time (if eligible)
Life insurance
MetLaw legal program
MetLife auto & home insurance
Discounts on Apple, Dell, hotels, cell plans, and more
401(k) Savings Plan & ESOP
24‑hour physician access for kids
Business travel insurance
You Matter EAP
LifeLock identity protection
Critical illness/accident insurance
Dave Ramsey’s SmartDollar program
Minimum Qualifications
Valid driver’s license with a good driving record
High school diploma or equivalent
Ability to lift and move equipment weighing 50 lbs. or more
Reliable, mature, and responsible work ethic
Strong communication and customer‑service skills
Comfortable working outdoors in all weather conditions
Ability to follow safety procedures and maintain situational awareness
Work Environment
This role is primarily outdoors, working around moving vehicles, equipment, and machinery. Safety gear such as gloves, goggles, or masks may be required. You will be active throughout the day, moving between the return lane, lot, and staging areas.
Physical Demands
Long periods of standing and walking
Frequent bending, reaching, and positioning
Moving and handling equipment up to 50 lbs. (assisted or unassisted)
Working outdoors in heat, cold, rain, and other conditions
If you enjoy hands‑on work, staying active, and being a key part of daily operations, we’d love to meet you.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.