Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology, we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job Overview
The Jr. IT Technician provides tier 1 technical support to end-users, for all departments and programs per site. They set up hardware and software, troubleshoot technical issues, and assist in performing root cause analysis under supervision of the System Administrator.
Responsibilities and Duties
Follows up in a timely manner on Support Request Tickets in TBPO’s helpdesk system.
Communicates efficiently in a professional manner with end-users and colleagues in IT department.
Ensuring that IT policies as per the TBPO IT Policy Manual are being followed by end-users. Report breaches to System Administrator.
Ensuring that Anti-Virus software, OS, and 3rd party software patches are applied and updated at the user-level.
Responsible for end-user AUP awareness training.
Manages documentation of TBPO’s asset control per site.
Install and maintain TBPO’s wiring infrastructure per site.
Required Knowledge and Skills
A+ accreditation advantageous.
Excellent written and verbal communication skills.
Good interpersonal skills.
Proficient in software installation, including Microsoft Office 365.
Attention to detail.
Good problem-solving skills.
Evaluation of Performance
The Jr IT Technician will be evaluated regularly to ensure process and procedures are consistently adhered to.
Reporting Structure
Direct Manager: IT Team Leader
Education/Experience
1+ years experience in computer networks and systems maintenance.
