At Ten Group, our goal is simple: to become the most trusted service business in the world. We are the global market leader in lifestyle management and concierge services, delivering exceptional experiences through a combination of proprietary technology and highly skilled people.
Overview
We are currently seeking a passionate, resourceful, and highly organised Account Executive to join the Client Services team. This person will be responsible for providing support to a number of Account Managers in the Client Services team with regular tasks including data analysis, project management / implementation management, marketing planning and monthly reporting.
Note: This role is an entry-level position within our organization, ideal for individuals who are beginning their career in client relationship management and sales support.
Key Responsibilities
Management information and data analytics
Account Management
Marketing and Communications
Project management and implementation management
Requirements
EDUCATION/EXPERIENCE:
Highly organised with use of project management tools or trackers
Ability to prioritise appropriately
Clear, concise, confident communicator, able to influence key stakeholders
Attention to detail
Highly numeric with good data analysis skills
Ability influence key stakeholders through clear communication
Solid experience with MS Office (particularly MS Excel and MS PowerPoint).
Experience delivering client-focused solutions to customer needs.
Strong project management skills with proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Management of complex activities, working with multiple internal stakeholders to ensure a successful and timely outcome for the client.
Can be fully immersed and work well as part of a virtual global team but also confident working alone to deliver results.
Excellent listening and presentation abilities.
Strong verbal, numerical and written communication skills.
Great analytical skills to work on reporting and data analysis.
To ensure you are fully aware of all best practice and are consistently adhering to these
·Support on improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions.
To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines.
Personal Attributes
Guidelines for Hybrid/Home Office:
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.
Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”