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Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
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We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Role & Profile: Specialized Services Customer Expert I
Advertised as : Language Interpreter
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid
Reports to: B2B Sales Supervisor
Contract: Regular, Full-time
Education: High School Diploma
Travel Requirements: No
For existing vacancy: Yes
About Us
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
Completely remote with a competitive per hour rate.
Excel in an environment that values support, inclusivity, and a strong commitment to Diversity, Equity, and Inclusion.
Free training to enhance your skills and get paid.
Medical and Dental benefits, Employee Family Assistance Programs after probationary period.
Compensation: Base pay of CAD 23/hour
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
*The Cantonese Interpreter facilitates communication between Cantonese and English speakers for medical clinical industries. This role involves handling on-demand calls, quickly processing information, and recognizing cultural nuances to overcome language barriers. This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The interpreters translate verbally.
Facilitates and delivers clear and precise interpretations for calls to facilitate clear communication for both parties.
Handling high volumes of calls professionally in a dynamic call center setting.
Utilizing your linguistic expertise to Medical Clinic Services or Industry.
Promoting cultural awareness and sensitivity in all interactions.
Upholding strict standards of professionalism and confidentiality.
Adhering to scheduling commitments and actively participating in training.
Job Requirements:
Fluency in Cantonese and English and skilled in the associated cultural dynamics.
Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
Must be at least 18 years of age.
Legally authorized to work in Canada.
High school diploma or equivalent.
Having knowledge of medical terminologies is an advantage but not required.
Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
Workspace Requirements
Private and secure location for confidentiality
Area free from distractions and noise
Cable modem installed by the desk
Access to electrical outlets by the desk
Supplemented lighting – recommend LED Ring light
Windows covered with blinds and/or curtains for privacy and standard video presentation
Desk or workspace that supports a laptop (or monitor/keyboard), mouse, and supplemented lighting
Adjustable Chair
Excellent home internet hardwired – Wi-Fi connections are not permitted
Schedule
Benefits & Perks
Paid 3 weeks training, 2 weeks annual vacation leave.
Competitive salary from training to after training.
Positive and supportive environment.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Location
This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet and secure environment.*
Expert(e) en services spécialisés à la clientèle I
Affiché comme : Interprète linguistique
Relève de : Superviseur des ventes B2B
Type de contrat : Permanent, temps plein
Scolarité : Diplôme d’études secondaires
Exigences de déplacement : Aucune
Poste vacant existant : Oui
TP est un chef de file mondial en gestion de l’expérience client et en impartition des processus d’affaires pour les centres de contact. L’entreprise compte plus de 500 000 employés et développe une organisation hybride efficace et responsable, combinant le télétravail et le travail en présentiel, avec environ 50 % de ses employés travaillant désormais à distance. Nous offrons également des services dans plus de 300 langues et dialectes.
TP se classe au 11ᵉ rang du palmarès mondial des 25 meilleurs milieux de travail selon Fortune Magazine, en partenariat avec Great Place to Work®. L’entreprise détient également la certification Meilleur employeur dans 64 pays, couvrant plus de 97 % de sa main-d’œuvre globale.
Chez TP, nous restons fidèles à nos valeurs fondamentales : intégrité, respect, professionnalisme, innovation et engagement.
Rémunération : Taux horaire de base de 23 $ CAD
(Autres tâches connexes susceptibles d’être confiées au besoin)
L’interprète en cantonais facilite la communication entre des interlocuteurs parlant le cantonais et l’anglais dans le domaine des services cliniques médicaux. Le poste consiste à gérer des appels à la demande, à traiter rapidement l’information et à reconnaître les nuances culturelles afin de surmonter les barrières linguistiques.
Note : Ce poste n’inclut pas de traduction écrite. Les interprètes effectuent une interprétation verbale. Les traducteurs et autres linguistes qualifiés sont toutefois encouragés à postuler.
Les candidats actuellement employés par un client de LanguageLine Solutions ou par une entreprise affiliée à LanguageLine Solutions pourraient ne pas être admissibles.
Poste en télétravail. L’interprète travaille à partir de son bureau à domicile. Il est essentiel d’assurer un environnement de travail calme et sécuritaire.
Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.